Oracle Cloud: Sign up failed “Error processing transaction”

I have already configured many accounts to use Oracle Cloud. Especially, since December 2020 I started to face some problems on the step where you must provide a credit card to simulate a payment but in fact, it works like a personal identification. So I have used the same card that I used previously in some setups, two other new cards and even asked some friends in different countries using their own cards and some of them have experienced the same erros while others could create their account successfully.

Follow below the mentioned error:

So I decided to contact Oracle support and they have given me an ordinary answer:

Afterwards I decided to Tweet about it so I could get some help and suggestions from the Oracle community to understand what is going on hence some friends of mine had the same issue with their own cards and then I realised that not everyone was having the same issues despite that some people I contacted before was also having the same error:

 I actually tried to remove all cookies and cached data as suggested above and still had the same error. After some research I found a series of articles written by Dietrich Schroff where he described many attempts as well and in his case it seems that the solution was to use a different e-mail than before. Check out his attempts:

http://dietrichschroff.blogspot.com/2019/09/oracle-cloud-sign-up-failed.html

http://dietrichschroff.blogspot.com/2019/09/oracle-cloud-sign-up-failed-2.html

http://dietrichschroff.blogspot.com/2019/09/oracle-cloud-sign-up-failed-3-solved.html

Then I started to wonder what else could I do. I was using the cloudoracletech@gmail.com e-mail and thought maybe the words “Cloud” and “Oracle” can trigger some type of security threat while creating the account or either the absence of my name or surname in my e-mail would trigger the same. Then I decided to use an ordinary e-mail bruno.reis@ that I never ever used and I could create my new account as below:

I fixed my problem but I still was not satisfied with the way it was fixed. I might do some tests afterwards with different accounts to see if the error persists while you are using an e-mail with certain key words as “Oracle” and “Cloud” or to check if there are other unknown issues . If you have been facing the same issue or have already fixed this before, leave the solution or your thoughts on the comment section below. I faced this error in December 2020 , Dietrich in his post is dated as September 2019 and both cases there weren’t credit card issues but e-mail instead so it would be interesting to know the real issue.

brunors

*The views expressed here are my own and do not represent those of my employer.*

Hello, I’m Bruno — a dual citizen of Brazil and Sweden. I bring a global perspective shaped by experiences in both South America and Europe, with a strong focus on collaboration and innovation across cultures. I am a Computer Scientist, PhD Candidate in Information and Communication Technologies, focusing on Data Science and Artificial Intelligence, and hold dual Master’s degrees in Data Science and Cybersecurity. With over fifteen years of international experience spanning Brazil, Hungary, and Sweden, I have collaborated with global organizations such as IBM, Playtech, and Oracle, as well as contributed remotely to projects across multiple regions. My professional interests include Databases, Cybersecurity, Cloud Computing, Data Science, Data Engineering, Big Data, Artificial Intelligence, Programming, and Software Engineering,  all driven by a deep passion for transforming data into strategic business value.